At Stoich Auto, our mission is to make experiences dealing with the automotive industry more "user friendly". To give our customers the most useful information, that will benefit their needs, and to give enough useful information that they can make an informed decision when they're ready to.
We understand that not everyone has had much of, if any time to learn about vehicles. They're complicated machines, they're intimidating to learn about at first glance, and they only get more complicated the more they roll out of the factories. However, the lack of knowledge can cause issues whenever uninformed decisions are being made in the industry. Whether it's buying a used car for $1,500, or a dream car for $150,000, our customers should know enough about what they're buying to be confident in the purchase, and how to use what they buy. Even if it's an old project car, we can help weigh out the pros and cons of keeping it or getting rid of it. The goal is always simple regardless of what the topic is, ensuring decisions are made done with good sensibility, reasoning, and with no lack of knowledge that could be unsettling.
The most natural way we can treat this, is similar to how a mechanic operates every single day in a shop environment.
1. Understand and verify the customer's concern. Whether the customer is wanting to buy, sell, trade, or fix up an old vehicle. If we don't understand the customer's end goal from the very beginning, we've already wronged them.
2. Once we understand what the customer wants to achieve, our job is to analyze everything they told us they wanted, research and get back with the customer to give them a couple different game plans we would recommend based on experience in the industry, and research done based on their wants and or needs.
3. Once the customer has all the information, it's in their hands what to do with it, and we will be here even for the little questions along the way.
4. After the customer makes the decision, we will check back in a few weeks to see if everything is still working out for the customer, based on the decisions they made, and to also ask where we can improve our services.
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